FAQs

Frequently Asked Questions (FAQs)

  1. What can I find on this website?

     

  2. How can I download audiovisual files from the website?

     

  3. Why should I register?

     

  4. What should I do if I forgot my password?

     

  5. Do I have to pay for the audiovisual materials?

     

  6. How do I request an audio or video file that is unavailable on the AV Library website?

     

  7. How do I report problems on the web site?

     

  8. How do I contact the Audiovisual Library?

     

WHAT CAN I FIND ON THIS WEBSITE?

This website is updated with audio and video recordings of daily meetings and events coverage including press conferences, press briefings, stakeouts and other events happening at the UN Headquarters in New York or other offices around the world. The AV Library also uploads curated historic audio, film or video recordings from a wide range of media from the UN audiovisual collection.

Audiovisual files can be searched by several criteria such as keywords, production date, categories, titles and other criteria. Audio files are available for download in mp3 format, while mp2 and WAV formats may be available on-demand. Streaming version of video files in low-resolution, for viewing purposes only, are posted to the website as soon as possible following the end of the events. On-demand high-resolution video files are available for download upon request in various formats and codecs, based on client’s requirements. Fees may apply depending on several criteria such as the client's category, the use of the contents, license types, etc. For more on our fees, please see our Copyright & Licensing page. Clients can search the online catalogue and view/listen to the available low-resolution files and submit an AV Library Request Form for any items needed in high-resolution.

The entire AV Library catalogue will be updated online as resources are made available.

High-resolution downloadable audiovisual files can be requested directly with the AV Library upon registration and submission of the AV Library Request Form.

CAN I DOWNLOAD AUDIOVISUAL FILES FROM THE WEBSITE?

Only low-resolution mp3 audio files are available for direct download from the AV Library website.

Please note that your web browser must have JavaScript enabled in order to download the audio files.

To download the audio files, you must be a registered user. Please read "Why should I register?" and then start the registration process. Registration is free and only takes a moment to complete. After registering, you will receive an e-mail with a temporary password that will enable you to log in and download audio materials.

If you are already a registered user, simply log in to begin.

To request UN audiovisual files that are not available on this website, please fill out the AV Library request form or contact the Audiovisual Library directly. The file will be made available on the AV Library distribution server for 7 days. If the file is not downloaded within that period, it will be deleted and a new request will need to be submitted. The client will receive a notification email with a link for a direct download. Some fees may apply.

WHY SHOULD I REGISTER?

By registering with the AV Library, you will be able to download low-resolution audio files directly from the website. Your registration also helps us provide better service to our clients and improve its offerings in the future. Additionally, you will also be registered automatically with the UN Multimedia family of websites, including UN Photo Library and UNIFEED, allowing you faster access to even more multimedia materials. Registration is free.

WHAT SHOULD I DO IF I FORGOT MY PASSWORD?

Please complete the password assistance form.

DO I HAVE TO PAY FOR THE AUDIOVISUAL MATERIALS?

Low-resolution mp3 digital audio materials are available free of charge. However, if you required a high-resolution audio or video format, there will be service fees, as well as licensing fees, for the portion used in your finished programme.

HOW DO I REQUEST AN AUDIO OR VIDEO FILE THAT IS UNAVAILABLE ON THE AV LIBRARY WEBSITE?

Contact the Audiovisual Library by filling out the AV Library request form and provide as much information as possible about the AV recordings, such as the name of the event, a speaker's name, or the date and time (morning or afternoon). After you have completed the request form, our Client Services staff will contact you for further information. If all required information is provided and the material is available, you will receive an automatic notification via email with a link for a direct download.

HOW DO I REPORT PROBLEMS ON THE WEB SITE?

Please report problems by contacting the Audiovisual Library

HOW DO I CONTACT THE AUDIOVISUAL LIBRARY?

UN Audiovisual Library
Department of Public Information
Room S-1046
United Nations
New York, NY 10017
Phone: 212-963-0656
Contact Us Form
Website: http://www.unmultimedia.org/classics/